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Sep 12, 2025
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5 min read
New format continues - thoughts on the concept of empathy and 5 interesting things for you to take away
Sep 3, 2025
6 min read
A quick update and an apology for the lack of '5 Things' recently (and also today)
Jul 11, 2025
It was never just ‘speed’, always about ‘velocity’ | Are you a winner? | Your customers don’t talk like you do | Know your strengths well enough to StandOut? | John Oliver on AI slop!
Jun 27, 2025
The emotional side of customer experience | Let’s grow with velocity, not speed | How much is ‘brand’ worth? | Are you on the light side or the dark side of the force? | Need a ‘Customer Power Hour’?
Jun 11, 2025
8 min read
Looking for your beachhead? | Who is your customer obsessive? | A different way to look at raising investment | On-boarding: an opportunity | The hidden cost of AI coding
Apr 25, 2025
4 min read
Are you right for the resistance? | What’s really going on with AI? | We need to talk about brand | ‘How to run research’ is now -50% off | Gen X - a deep dive
Apr 11, 2025
Do we really need all this protein? | WTF is ‘Customer discovery’ ?! | Why are AI startups not working shorter hours? | Finding people for your research | Improving air pollution has ‘unmasked’ global warming
Mar 21, 2025
We need to talk about masculinity | Using research to drive PR | Revealed! How the UK tech secretary uses AI | Does life always have to be about convenience? | Is your sales effort lacking ‘buyer-isms’?
Mar 4, 2025
Including: The ‘insight multiplier’ effect - 54% of founders experience burnout - Survey question writing tips - Startup school: Google on gen AI - Bringing certainty to the chaos (webinar recording)
Feb 14, 2025
The Valentine's Special! 5 pieces of my own content, especially for you xxx
Feb 7, 2025
Including: 400k AI tools at your fingertips! - Traffic is down, revenue is up? - Deepfakes get... deeper - Prompt writing by a prompt engineer - Does Quantum mean the end of Crypto?
Jan 31, 2025
3 min read
This week it's just 1 thing - the announcement of a new webinar in Feb. 5 Things will be back to normal next time.
