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5 Things

From Gideon Barker, founder of Customer iQ. View the newsletter archive.

Hi {{ First_name | reader}}

Welcome to the very latest edition of 5 Things - five curated articles / ideas at the bottom of this email that are hand-picked by me to give you something to chew over on a Friday. (Btw, did you know there’s an archive of 5 Things you can check out, in case you missed one?).

First off, a quick update on my referral experiment from last time…

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Your selection of 5 Things:

  1. You may be aware that Pope Leo XIV recently issued a letter entitled ‘Magnifica Humanitas’ warning us about the dangers of AI - but did you know this ‘letter’ has 42,000 words! The Papal ‘Encyclical Letters’ are fairly infrequent - only a handful in the last 10 years - so something to take note of perhaps? His conclusion - that we might become ‘weavers of hope’ has an uplifting tone that I like.

  1. Businesses are making layoffs, reducing headcount and so therefore are increasing profit margins thanks adoption of AI? Well, not that simple and apparently this strategy is not working - “layoffs don't create returns, they just create vacancies”. Read more about it via The Register. And, more on this topic from CBNC, via The Neuron.

  1. More on the topic of human resource vs AI usage. I caught an interesting podcast this week - AI & I by Every - suggesting humans are way more crucial in the transformation to AI than we may have thought… “the further away an agent gets from a human, the less valuable it is”. Food for thought for sure.

  1. Great marketing case study from UpWorld about how Puresport utilised community marketing, really understanding that community means ‘people’ before it means brand or commercial success. Can you apply this to your own business? Read more here.

  1. Are you free on June 10th and within reach of Bristol, UK? Then check out the Purposefest x Better Business Network summer special! Find out more here.

And, now you have a couple of minutes to spare before that next thing you have to do? That next meeting?

Time to get your Customer iQ score - takes 2 mins, find it here.

Thanks for reading 🖖

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